Frequently Asked Questions

FAQ's about custom quotations

I am interested in your products. How do I get a custom quote?

To receive your custom quotation, please choose your product from the menu / submenu and click the button ” Request A Quotation “. You will be directed to our online quotation form where you can specify your requirements for your chosen product.

How long will it take before I receive my quotation?

As soon as your quotation requests drops in our inbox, one of our highly qualified team members will go to work on your request and get back to you with a custom quotation within 48 hours. During holidays please be aware quotations can take up to 72 hours to arrive.

Can I get a quotation for a product that is not on your website?

Yes, of course! Fill in our contact form or email us at and one of our representatives will happily get a custom quote for you. Please do allow up to 72 hours to hear back from us.

FAQ's about the creative process

Explain a die-cut to me? Why do I need one?

A die-cut, or print proof, is a diagram that shows all the cut lines and folds of the packaging of your choice. It allows you to fit your artwork and/or type onto the shape of the packaging, so you can get a better understanding of what the final result will look like. After the print proof is approved by you, the design moves on to production.

What is CMYK? What is a PMS color?

CMYK color is a combination of cyan ( C ), magenta ( M ), yellow ( Y ) and black ( K ) ink. Each colour prints from a separate plate as dots and screens in layers to create colours. CMYK is also known as four colour printing.

PMS stands for Pantone Matching System. This system was developed in the early 1960’s and is internationally recognised and used in print, graphic, fashion and interior design. PMS colours are assigned numbers and formulas for ink mixing. A pallet of 14 basic colours is used to mix inks according to the formulas.

What is embossing or debossing?

Embossing / Debossing is the process of creating raised relief images and designs onto a sheet of paper or cardboard ( or other material such as leather, plastic, … ). An embossed pattern is raised against the background. A debossed pattern is pushed into the background. Both techniques can create a very sophisticated look, with or without colour added.

Explain the various print coatings to me?

Your custom packaging can come with a variety of print coatings. These include:

  • Aqueous Coating

Aqueous coating refers to a fast-drying and water-based coating that is clear in colour and designed to protect various printed packaging. This coating comes in a glossy or matt version, which helps protect your packaging from both fingerprints and dirt. An aqueous coating is the last step in the printing process and is applied over the entire piece. In addition, this glossy or matt lamination adds a nice finishing touch to your packaging of choice.

  • Varnish

Varnish is a type of clear ink and comes in matt, satin, or glossy finishing. One type, a flood varnish, will cover the whole printed surface, adding sheen and protection. Another option, spot varnish, lets you highlight particular areas within a printed piece, adding depth and shine to specific elements, such as an image or logo. Varnishes are applied on-press, but may be applied to only certain parts (such as spot varnish) and are heavier-bodied. Artwork is needed for spot varnishes, so a plate needs to be created first.

  • UV Coating

UV coating is cured via ultraviolet light exposure, letting it dry quickly while hardening the coating. This coating provides the highest amount of gloss, but it might crack if it is scored or folded, depending on the hardness and thickness of the coating.

  • Soft Touch Lamination

Soft touch lamination makes the paper develop a texture that is “soft” and velvety to the touch, as well as increases its tactile appeal. This luxurious coating will also give a softer feel and look to printed materials compared with UV or aqueous coatings. At the same time, it manages to create a barrier that is resistant to fingerprints. Soft touch coating also dries quickly, making the printing process shorter, and as a bonus, it is also eco-friendly.

What is the lead your from art approval to production completion?

This really depends on the type of packaging you choose. The production of a typical Luxe Paper Carier Bag for example, could take 5 to 6 weeks to complete, depending on the size of the order. Rush orders are possible and we will always indicate the estimated delivery time of your packaging at the time of quotation.

In which file format can artwork be supplied?

Artwork should be supplied in vectorised illustrator EPS format with all fonts set to outlines. If your artwork includes photos and images, they should be supplied at a minimum of 300 dpi . If applicable, Pantone references ( PMS colours ) should be stated. Of course, if all of these terms are a mystery to you, then please call or mail our team for friendly helpful advice!

Will I get an artwork proof to approve?

Yes. We will email a proof to you as a PDF Document. It will be based on the artwork you send us. If you have asked for a particular image size and/or positioning within the print area, it will be shown on the proof. It is vital that you check the proof thoroughly for content and positioning as you will be responsible for any errors (which can and do happen) if approved by you. We will always require a proof approval before we can proceed to production.

Is there a set-up cost?

Set-up costs vary according to the type of packaging and therefore printing process used. For our luxury offset printed laminated bags the cost is included in our quotation. For Flexo printed plastic, PE and kraft bags the cost depends upon the print area involved and number of colours printed. An estimate is always provided in our quotation and final prices are confirmed once we receive artwork, and always before we proceed. The filmplates are retained for future use on reprints ( for a limited time ). For silk screen printing, which is used on cotton bags and non-woven bags, the charge is € 20,00 per colour for the screens. Screens are recharged each time the job is repeated as it is not possible to retain screens after use.

FAQ's about the sustainability

What are the advantages of eco-friendly packaging?

The most obvious advantage of eco-friendly packaging is the ability to reduce the impact on the environment. ABC Pack Solutions offers custom eco-friendly packaging in the form of Bio bags, FSC certified paper packaging and various reusable bags such as BoPP bags, PP bags, Cotton and Jute bags, …

Where possible we also use soy ink, which is far better for the planet. This type of ink also offers brighter colours that are not possible to get with petroleum-based inks. The largest benefit to the planet, however, is that soy ink has very low levels of volatile organic compounds (or VOCs), which are very harmful to the environment.

ABC Pack Solutions is also FSC certified, so you can purchase and use your custom paper packaging with a happy heart and clear conscience.